Customer Service Representative

Company: SEKO Worldwide, Inc.
Location: Elmhurst
Posted on: April 3, 2025

Job Description:

Job Description:

KEY ACCOUNTABILITIES INCLUDE:

* Addressing day to day customer needs and requests.
* Conduct should be professional with good communication skills. Professional phone and email manner and communication skills.
* Extreme attention to detail and ability to multitask on several projects or customer requests/orders.
* Working with operations to resolve customer service issues.
* Assisting with customer billing issues.
* Ensuring vendor information is complete in the system.
* Maintains customer records by updating account information.
* Preparing shipping documents (i.e. - Labels/Compliance labels, BOL's, etc.)
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Contributes to team effort by accomplishing related results as needed.
* Cross training as required.
* Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
* Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in its fulfilment of its legislative obligations.
* Other duties as assigned by management

REQUIREMENTS:

* Ability to use Warehouse Management Systems (WMS)
* Basic proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing and data entry skills and ability to generate routine reports.
* Ability to add, subtract, multiply and divide
* Communication skills include responding promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
* Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
* Must be able to read, write and speak English fluently.

EDUCATION & EXPERIENCE:

Minimum

High School Diploma or GED equivalent required; Prior experience in customer service, warehousing, shipping and receiving a plus.

Preferred

* Bi-lingual is a plus, but not required

SPECIALIST CERTIFICATIONS:

* None

SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Keywords: SEKO Worldwide, Inc., Elmhurst , Customer Service Representative, Hospitality & Tourism , Elmhurst, Illinois