Customer Experience Lead

Company: VirtualVocations
Location: Racine
Posted on: November 20, 2024

Job Description:

A company is looking for a Customer Experience Lead to join their customer service team remotely.

Key Responsibilities

Assist customer service team members in responding to inquiries
Evaluate and address customer inquiries, comments, or complaints
Maintain records of communication and track unresolved complaints

Required Qualifications

3+ years of experience in a customer service or administrative role
Proficient knowledge of Excel, including formulas and VLOOKUP
Ability to assess and triage requests based on urgency
Experience in providing detailed information for business reviews
Ability to maintain data integrity and effective communication

Keywords: VirtualVocations, Elmhurst , Customer Experience Lead, Other , Racine, Illinois

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