LEAD PRODUCT OPERATIONS ANALYST
Company: DocuSign
Location: Chicago
Posted on: October 18, 2024
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Job Description:
Company OverviewDocusign brings agreements to life. Over 1.5
million customers and more than a billion people in over 180
countries use Docusign solutions to accelerate the process of doing
business and simplify people's lives. With intelligent agreement
management, Docusign unleashes business-critical data that is
trapped inside of documents. Until now, these were disconnected
from business systems of record, costing businesses time, money,
and opportunity. Using Docusign's Intelligent Agreement Management
platform, companies can create, commit, and manage agreements with
solutions created by the #1 company in e-signature and contract
lifecycle management (CLM).What you'll doThe Lead Product
Operations Analyst will bring together teams from across Docusign
organizations and functions to help us deliver incredible products
to our customers. This individual is one who strives to efficiently
align cross-functional collaborators, has a keen business sense,
sound judgment, and can thoughtfully develop scalable frameworks to
support complex programs with measurable business outcomes. This
role will be instrumental in developing methods for teams to work
seamlessly across organizational lines. The Lead Product Operations
Analyst is a creative problem-solver, even in the face of more
complex, or larger-scale deliverables. This individual will be able
to tell a story based on data to ensure the team plays a critical
role in getting Docusign's products into the hands of our
customers.This position is an individual contributor role reporting
to Director, Program Management.ResponsibilityDevelop scalable
frameworks to support the product lifecycle, using first-hand
experience in product to identify areas for improvement, and drive
the implementation and governance of best practices and standards
that connect operating lines across functionsContribute to business
reviews and decision making forums, providing a neutral perspective
based on scorecards and frameworks instituted as part of the
product lifecycle governanceDrive key business and product
decisions to be made cross functionally among senior leadership
teams at pivotal moments in the product life cycleDeliver
influential and impactful presentations and other communications
that lead to better functional and cross-functional understanding
and alignment on objectives and path forwardDrive written and
verbal communications around the product lifecycle, its
intersections with business reviews and other operating rhythms,
and clearly articulate decisions needed and path forward in a clear
and concise manner to a wide range of partners across
functionsIdentify complex problems and issues across the
organization and define/lead programs and processes to solve
themInfluence and advise team members, critical collaborators and
executive management across organizations to act and drive programs
to completionEstablish and lead operating processes and tools for
effectively managing the organizationChampion quick and effective
decision making, and hold self and team members accountable for
reaching goalsJob DesignationHybrid:Employee divides their time
between in-office and remote work. Access to an office location is
required. (Frequency: Minimum 2 days per week; may vary by team but
will be weekly in-office expectation)Positions at Docusign are
assigned a job designation of either In Office, Hybrid or Remote
and are specific to the role/job. Preferred job designations are
not guaranteed when changing positions within Docusign. Docusign
reserves the right to change a position's job designation depending
on business needs and as permitted by local law.What you
bringBasic8+ years minimum related business experienceBachelor's
degreeExperience working in management consulting, product
management and strategy, analytics, or product operationsExperience
working closely and influencing product, engineering, marketing,
and sales teamsPreferredBachelors or Masters Degree in Data
Analytics or related fieldExperience working with data
visualization tools including Tableau Business experience related
to strategy, operations or analytics Ability to influence without
authority, able to tell a story based on data in order to bring
others along in their visionA Six Sigma "Black Belt" and
thoughtfully applies this ideology to ongoing business
prioritiesExcellent written and verbal communication skillsQuickly
and positively adaptable to changing conditions, e.g., evolving or
new business processes, technologies, other tools, standards, ways
of working, etc.Wage TransparencyPay for this position is based on
a number of factors including geographic location and may vary
depending on job-related knowledge, skills, and experience.Based on
applicable legislation, the below details pay ranges in the
following locations:California: $134,900.00 - $216,975.00 base
salaryIllinois: $129,000.00 - $182,250.00 base salaryWashington:
$129,000.00 - $190,550.00 base salaryThis role is also eligible for
bonus, equity and benefits.Global benefits provide options for the
following:Paid Time Off: earned time off, as well as paid company
holidays based on regionPaid Parental Leave: take up to six months
off with your child after birth, adoption or foster care
placementFull Health Benefits Plans: options for 100% employer paid
and minimum employee contribution health plans from day one of
employmentRetirement Plans: select retirement and pension programs
with potential for employer contributionsLearning and Development:
options for coaching, online courses and education
reimbursementsCompassionate Care Leave: paid time off following the
loss of a loved one and other life-changing eventsLife at
DocuSignWorking hereDocusign is committed to building trust and
making the world more agreeable for our employees, customers and
the communities in which we live and work. You can count on us to
listen, be honest, and try our best to do what's right, every day.
At Docusign, everything is equal.We each have a responsibility to
ensure every team member has an equal opportunity to succeed, to be
heard, to exchange ideas openly, to build lasting relationships,
and to do the work of their life. Best of all, you will be able to
feel deep pride in the work you do, because your contribution helps
us make the world better than we found it. And for that, you'll be
loved by us, our customers, and the world in which we
live.AccommodationDocusign is committed to providing reasonable
accommodations for qualified individuals with disabilities in our
job application procedures. If you need such an accommodation, or a
religious accommodation, during the application process, please
contact us at accommodations@docusign.com.If you experience any
issues, concerns, or technical difficulties during the application
process please get in touch with our Talent organization at
taops@docusign.com for assistance.Applicant and Candidate Privacy
NoticeStates Not Eligible for EmploymentThis position is not
eligible for employment in the following states: Alaska, Hawaii,
Maine, Mississippi, North Dakota, South Dakota, Vermont, West
Virginia and Wyoming.EEO StatementIt's important to us that we
build a talented team that is as diverse as our customers and where
all employees feel a deep sense of belonging and thrive. We
encourage great talent who bring a range of perspectives to apply
for our open positions. Docusign is an Equal Opportunity Employer
and makes hiring decisions based on experience, skill, aptitude and
a can-do approach. We will not discriminate based on race,
ethnicity, color, age, sex, religion, national origin, ancestry,
pregnancy, sexual orientation, gender identity, gender expression,
genetic information, physical or mental disability, registered
domestic partner status, caregiver status, marital status, veteran
or military status, or any other legally protected category.EEO
Know Your Rights posterJob SummaryLocation: US-CA-San Francisco -
US-IL-Chicago - US-WA-SeattleCategory: Business OperationsPosition
Type: Regular
Keywords: DocuSign, Elmhurst , LEAD PRODUCT OPERATIONS ANALYST, Professions , Chicago, Illinois
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